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Equipment Rental FAQs

To receive a quote or for any other questions, give us a call at (888) 325-5172. We look forward to your call!

 

Commonly Questions Asked About Renting Equipment

Is the rental price listed on the website the total price?

How are the website prices determined?

Do you guarantee delivery time?

Is fuel included?

How long is each rental period?

Can I get a delivery tomorrow?

If my rental equipment is dropped off at 10 AM for a 1 Day rental, how long do I have to use the equipment?

Am I responsible for toll charges?

Am I responsible for damages?

Do I have to call when I am done with the equipment?

When will my equipment be picked up?

Can I call the company that delivered the equipment for service?

Does BigRentz.com service my area?

What is “local delivery”?

Where is BigRentz.com located?

Can I pick-up or drop off the equipment myself?

 

Answers to Your Rental Questions

Is the rental price listed on the website the total price?

No. The listed rental price does not include pickup and delivery charges or required taxes and service fees. The Damage Waiver is also additional.

The rental prices listed are samples based on major metro areas. We provide service in more than 500 metro areas, so the final rental price will vary due to availability and market pricing. Please call or email us for an exact quote.

How are the website prices determined?

The website prices are determined by calculating the median price from a sample of our nationwide suppliers. Prices vary by market and are based on availability for the particular item.

Our website prices generally reflect a lead-time of seven days for delivery; prices will be higher for urgent or last minute deliveries. We always do our best to offer the lowest price available in every market. Please contact your Rental Expert for a quote.

Do you guarantee delivery time?

We always do our best to deliver equipment at the pre-arranged time; however, due to traffic conditions, and other unforeseen circumstances, we do not guarantee delivery time.

If the equipment is delivered outside of a four-hour delivery window, please call us. If you have a specific time that the equipment must be delivered, please notify us in advance. Additional charges may apply.

Is fuel included?

No. The equipment is delivered with a full fuel tank. If refueling is necessary, it is your responsibility to refuel the equipment, otherwise, you will be charged a refueling fee.

How long is each rental period?

  • One Day Rental = One (1) 8-hour shift over a 24 hour period
  • One Week Rental = Five (5) 8-hour shifts over a seven day period
  • One Month Rental = Twenty (20) 8-hour shifts over a 28 day period

Can I get a delivery tomorrow?

Yes, in most cases we are able to deliver equipment the next day. Please do keep in mind that early morning delivery times fill up quickly and may not be available.

In some cases, if the equipment is available, and trucks are available, we can deliver the same day. If necessary, an outside hauler may be used, but normal delivery rates do not apply.

If my rental equipment is dropped off at 10 AM for a one day rental, how long do I have to use the equipment?

You may use the equipment for up to eight (8) hours through 10 AM on the following business day. If the equipment is delivered at 10 AM on a Friday, you may use the equipment until 10 AM on the following Monday.

If you use the equipment for more than one (1) 8-hour shift, you will be charged for two (2) days of use.

Am I responsible for toll charges?

Yes. The customer is responsible for all toll charges assessed during delivery and pickup.

Toll charges are commonly assessed in the NYC metro area. Please contact us with any questions.

Am I responsible for damages?

In most cases, yes. Incidental damage may be covered by the Damage Waiver. For complete details on our rental policies, please refer to the Terms & Conditions outlined in the provided Rental Agreement.

Do I have to call when I am done with the equipment?

You only need to call us if one of the following conditions applies:

  • If you need the equipment for longer than your confirmed rental period, please call us at least four (4) hours before the end of your rental period to arrange an extension.
  • If it is not possible for us to pick up the equipment at the end of your rental due to locked gates or other accessibility issues, you will be charged for an additional rental day and assessed a dry-run fee.

When will my equipment be picked up?

While we do our best to pick up equipment promptly at the end of each rental term, scheduling issues or other unforeseen circumstances may cause delays. The equipment may not be picked up for several hours, days or even possibly weeks after the scheduled pick up time. In such cases, the customer is responsible for housing the equipment until it is picked up.

If you are not able to house the equipment or require that it be picked up from the job site before a designated date or time, you must notify your Rental Expert in advance. Additional charges may apply.

Can I call the company that delivered the equipment for service?

If you require service or have any concerns regarding your rental equipment, please contact your BigRentz.com Rental Expert. Your Rental Expert is here to assist you 24/7.

If you prefer, you may contact the company that delivered the equipment directly.

Does BigRentz.com service my area?

Yes. BigRentz.com has more than 4,500 local delivery locations across the U.S. and Canada, so no matter where you are, we have a location nearby to serve you.

Our most popular locations are our New York City, Los Angeles, Chicago and Houston equipment rental facilities.

What is “local delivery?”

Local delivery varies by market and the delivery company we use. Local delivery can range anywhere from 25 to 50 miles, depending on the market. Ask your Rental Expert for information about local delivery for your particular area.

Where is BigRentz.com located?

BigRentz.com’s call center and corporate headquarters are located in Southern California.

Can I pick-up or drop off the equipment myself?

No. For your safety, and limitations posed by our insurance policy, our haulers must be used for all equipment deliveries and pick-ups.