BigRentz calculates prices using a dynamic system that factors in equipment availability, location, and transportation costs. We use spatial analysis to minimize delivery fees by sourcing equipment from our vast network of over 14,000 locations. Prices also reflect supplier rates, demand, and rental duration, ensuring competitive, tailored pricing for each job. Our all-in pricing, which includes hauling and time to source equipment, is usually 15-20% less expensive than traditional national providers.

Online prices may enjoy an additional discount on hauling, offering you even better value. Call-in orders during surge hours may include other surcharges. However, both options ensure competitive pricing tailored to your needs.

Yes, there are several fees to be aware of that are covered in the Rental Agreement (see section 5). These include but are not limited to Dry run fees, Toll Charges, Fuel used during the Actual Rental Period, any cleaning fees, fees for lost keys, cancelations with less than 1 full business day, mileage charges on vehicle rentals, Rush fees, towing if equipment is stuck in mud/snow, any penalties or fines imposed by government entities, and for dumpsters the transport to landfills and overload fees.

The Rental Protection Plan (“RPP”) is not insurance nor is it a warranty. It is an option BigRentz may offer you to limit liability for loss or damage to the Equipment. If the Customer does not accept RPP, Customer must provide evidence of insurance for rented/leased equipment coverage in accordance with Paragraph 24 of the Rental Agreement. Click here to review the Rental Agreement.

Yes, BigRentz customers can earn discounts by enrolling in The BIG Rewards Club. Once you sign up, each dollar you spend with BigRentz increases your eligibility to unlock new levels of discounts. Click here to learn more. Certain qualifying accounts may also be eligible for our BigRentz+ Solution, which offers additional benefits and discounts. Click here to find out if you qualify.

Yes, all major credit and debit cards are accepted.

Local delivery varies by market and the delivery company we use. Local delivery can range anywhere from 25 to 50 miles, depending on the market. Ask your Rental Expert for information about local delivery for your particular area.

Yes, in most cases we are able to deliver the equipment the next day. Please do keep in mind that early morning delivery times fill up quickly and may not be available. In some cases, if the equipment is available, and trucks are available, we can deliver on the same day. If necessary, an outside hauler may be used, but normal delivery rates do not apply.

No. For your safety, and the limitations posed by our insurance policy, our haulers must be used for all equipment deliveries and pick-ups.

We always do our best to deliver the equipment at the pre-arranged time; however, due to traffic conditions, and other unforeseen circumstances, we do not guarantee delivery time.

If the equipment is delivered outside of a four-hour delivery window, please call us. If you have a specific time that the equipment must be delivered, please notify us in advance. Additional charges may apply.

You only need to call us if one of the following conditions applies:

• If you need the equipment for longer than your confirmed rental period, please call us at least four (4) hours before the end of your rental period to arrange an extension.
• If it is not possible for us to pick up the equipment at the end of your rental due to locked gates or other accessibility issues, you will be charged for an additional rental day and assessed a dry-run fee.

Issues can be reported inside your customer portal using the “Report an Issue” feature on your rental. If you need further assistance, please contact our customer care team at customercare@bigrentz.com.

In most cases, yes. Incidental damage may be covered by the Damage Waiver. For complete details on our rental policies, please refer to the Terms & Conditions outlined in the provided Rental Agreement.

In many cases we can request our partner suppliers to provide training specific to the make, model and make of the equipment, although this must be expressly requested prior to delivery. Customers are expected to be trained and qualified to use equipment. It is the responsibility of the customer to be sufficiently familiar with the equipment, prior to delivery, for safe and productive operations on the jobsite.

Click “Log In” at the top right corner of the page and enter your credentials to access your online account.

Click “Log In” at the top right corner of the page, then click “Forgot Password?” to enter your email and receive a temporary link to reset your password.

Log into your customer portal, select the specific rental that you would like to extend, and click “Extend.”
Click here to follow a video tutorial. (https://www.bigrentz.com/logistics-technology/easyrentz)

Log into your customer portal, select the specific rental that you would like to terminate, and click “Terminate.”
Click here to follow a video tutorial. (https://www.bigrentz.com/logistics-technology/easyrentz)

Log into your customer portal, select the specific rental that has an issue to report, and click “Issue.” Click here to follow a video tutorial. (https://www.bigrentz.com/logistics-technology/easyrentz)

Log into your customer portal to view your rental history.

Log into your customer portal and navigate to the main menu to select “Invoices.” Use the check boxes on the left side to select which invoices you would like to export, then click ” Export XLS” to export it as an Excel file. Click here to follow a video tutorial. (https://www.bigrentz.com/logistics-technology/easyrentz?playlist=d4f1696&video=a1bfaea)