Help Center

We’re here to help. Explore our topics below to find relevant FAQs to answer your questions.

General Questions
Pricing & Fees
Delivery & Pickup
Service
Website & Tech Support
General Questions
What is BigRentz?
BigRentz is a software platform that simplifies construction rental equipment and services procurement. BigRentz does this by centralizing and consolidating vendor management, streamlining the rental process in a consistent experience and ensuring easy access to equipment when, where, and what you need.
Where are your offices located?
BigRentz has 14,000+ rental locations throughout North America via our network of equipment supplier partners. Click here to view all of our rental locations. BigRentz headquarters are located in Irvine, California.
Where is my nearest rental location?
Visit our Equipment Rental Service Areas (https://www.bigrentz.com/rental-locations/) page to view the cities we service near you.
How many equipment suppliers are in your network?
BigRentz is partnered with over 6,000 equipment suppliers, with over 14,000 rental locations spanning the United States, Canada, and Puerto Rico.
What are your hours of operation?
You can book and manage your rentals 24/7 online. BigRentz offices are open Monday through Friday, from 8AM to 8PM ET.
Is BigRentz open on holidays?
BigRentz is generally closed on weekends and holidays. However, you can still book and manage your rentals in the customer portal online 24/7.
What types of equipment does BigRentz rent?
Aerial, Material Handling, Earthmoving, Site Services including dumpsters, porta-potties and storage and office containers, Power Generators, Welding, Fuel and Fuel Tanks, and Cranes are our most popular rentals.
How long is each rental period?
  • One Day Rental = One (1) 8-hour shift over a 24-hour period
  • One Week Rental = Five (5) 8-hour shifts over a seven-day period
  • One Month Rental = Twenty (20) 8-hour shifts over a 28-day period
Do you offer attachments for rental equipment?
BigRentz offers attachments for rent e.g. extended forks, various size buckets, power hammers, propane tanks and cages, etc. and consumable items for purchase, e.g. Tire Socks, Drip Diapers, etc.
What is BigRentz+? What benefits will I receive as a part of BigRentz+?
BigRentz+ is an enterprise rental service that allows you to consolidate all your organization’s equipment rentals through one partner. BigRentz+ customers enjoy all the benefits of BigRentz, plus more control, deeper insights, and enhanced SLA’s built for enterprise businesses. Click here to learn more. (https://www.bigrentz.com/plus)
Pricing & Fees
How do your prices compare to other rental companies?
BigRentz calculates prices using a dynamic system that factors in equipment availability, location, and transportation costs. We use spatial analysis to minimize delivery fees by sourcing equipment from our vast network of over 14,000 locations. Prices also reflect supplier rates, demand, and rental duration, ensuring competitive, tailored pricing for each job. Our all-in pricing, which includes hauling and time to source equipment, is usually 15-20% less expensive than traditional national providers.
Are your online prices the same as the pricing I receive when I call in my order?
Online prices may enjoy an additional discount on hauling, offering you even better value. Call-in orders during surge hours may include other surcharges. However, both options ensure competitive pricing tailored to your needs.
Are there any additional fees I should be aware of?
Yes, there are several fees to be aware of that are covered in the Rental Agreement (see section 5). These include but are not limited to Dry run fees, Toll Charges, Fuel used during the Actual Rental Period, any cleaning fees, fees for lost keys, cancelations with less than 1 full business day, mileage charges on vehicle rentals, Rush fees, towing if equipment is stuck in mud/snow, any penalties or fines imposed by government entities, and for dumpsters the transport to landfills and overload fees.
What is the Rental Protection Plan fee on my order?
The Rental Protection Plan (“RPP”) is not insurance nor is it a warranty. It is an option BigRentz may offer you to limit liability for loss or damage to the Equipment. If the Customer does not accept RPP, Customer must provide evidence of insurance for rented/leased equipment coverage in accordance with Paragraph 24 of the Rental Agreement. Click here to review the Rental Agreement.
Does BigRentz offer any discounts?
Yes, BigRentz customers can earn discounts by enrolling in The BIG Rewards Club. Once you sign up, each dollar you spend with BigRentz increases your eligibility to unlock new levels of discounts. Click here to learn more. Certain qualifying accounts may also be eligible for our BigRentz+ Solution, which offers additional benefits and discounts. Click here to find out if you qualify.
Do you accept credit and debit cards?
Yes, all major credit and debit cards are accepted.
Delivery & Pickup
What is “local delivery”?
Local delivery varies by market and the delivery company we use. Local delivery can range anywhere from 25 to 50 miles, depending on the market. Ask your Rental Expert for information about local delivery for your particular area.
Do you offer next-day delivery?
Yes, in most cases we are able to deliver the equipment the next day. Please do keep in mind that early morning delivery times fill up quickly and may not be available. In some cases, if the equipment is available, and trucks are available, we can deliver on the same day. If necessary, an outside hauler may be used, but normal delivery rates do not apply.
Can I pick up or drop off the equipment myself?
No. For your safety, and the limitations posed by our insurance policy, our haulers must be used for all equipment deliveries and pick-ups.
Do you guarantee delivery time?
We always do our best to deliver the equipment at the pre-arranged time; however, due to traffic conditions, and other unforeseen circumstances, we do not guarantee delivery time.

If the equipment is delivered outside of a four-hour delivery window, please call us. If you have a specific time that the equipment must be delivered, please notify us in advance. Additional charges may apply.
Do I have to call when I am done with the equipment?
You only need to call us if one of the following conditions applies:
  • If you need the equipment for longer than your confirmed rental period, please call us at least four (4) hours before the end of your rental period to arrange an extension.
  • If it is not possible for us to pick up the equipment at the end of your rental due to locked gates or other accessibility issues, you will be charged for an additional rental day and assessed a dry-run fee.
Service
How do I report an issue with my rental?
Issues can be reported inside your customer portal using the “Report an Issue” feature on your rental. If you need further assistance, please contact our customer care team at customercare@bigrentz.com.
Am I responsible for damages?
In most cases, yes. Incidental damage may be covered by the Damage Waiver. For complete details on our rental policies, please refer to the Terms & Conditions outlined in the provided Rental Agreement.
Will I be able to get any training or instruction when the equipment is delivered?
In many cases we can request our partner suppliers to provide training specific to the make, model and make of the equipment, although this must be expressly requested prior to delivery. Customers are expected to be trained and qualified to use equipment. It is the responsibility of the customer to be sufficiently familiar with the equipment, prior to delivery, for safe and productive operations on the jobsite.
Website & Tech Support
How do I access my online account?
Click “Log In” at the top right corner of the page and enter your credentials to access your online account.
How can I reset my online password?
Click “Log In” at the top right corner of the page, then click “Forgot Password?” to enter your email and receive a temporary link to reset your password.
How can I extend my order online?
Log into your customer portal, select the specific rental that you would like to extend, and click “Extend.”
Click here to follow a video tutorial. (https://www.bigrentz.com/logistics-technology/easyrentz)
How can I terminate my order online?
Log into your customer portal, select the specific rental that you would like to terminate, and click “Terminate.”
Click here to follow a video tutorial. (https://www.bigrentz.com/logistics-technology/easyrentz)
How can I report an issue online?
Log into your customer portal, select the specific rental that has an issue to report, and click “Issue.” Click here to follow a video tutorial. (https://www.bigrentz.com/logistics-technology/easyrentz)
How can I view my rental history?
Log into your customer portal to view your rental history.
How can I export my invoices?
Log into your customer portal and navigate to the main menu to select “Invoices.” Use the check boxes on the left side to select which invoices you would like to export, then click ” Export XLS” to export it as an Excel file. Click here to follow a video tutorial. (https://www.bigrentz.com/logistics-technology/easyrentz?playlist=d4f1696&video=a1bfaea)

Need additional support? Contact our Customer Care team

855-999-5438