No. For your safety, and limitations posed by our insurance policy, our haulers must be used for all equipment deliveries and pick-ups.
BigRentz’ call center and corporate headquarters are located in Southern California.
Local delivery varies by market and the delivery company we use. Local delivery can range anywhere from 25 to 50 miles, depending on the market. Ask your Rental Expert for information about local delivery for your particular area.
Yes. BigRentz.com has more than 7,500 local delivery locations across the United States, so no matter where you are, we have a location nearby to serve you.
Our most popular locations are our New York City, Los Angeles, Chicago and Houston equipment rental facilities.
If you require service or have any concerns regarding your rental equipment, please contact your BigRentz Rental Coordinator.
If you prefer, you may contact the company that delivered the equipment directly.
While we do our best to pick up equipment promptly at the end of each rental term, scheduling issues or other unforeseen circumstances may cause delays. The equipment may not be picked up for several hours, days or even possibly weeks after the scheduled pick up time. In such cases, the customer is responsible for housing the equipment until it is picked up.
If you are not able to house the equipment or require that it be picked up from the job site before a designated date or time, you must notify your Rental Expert in advance. Additional charges may apply.
You only need to call us if one of the following conditions applies:
If you need the equipment for longer than your confirmed rental period, please call us at least four (4) hours before the end of your rental period to arrange an extension.
If it is not possible for us to pick up the equipment at the end of your rental due to locked gates or other accessibility issues, you will be charged for an additional rental day and assessed a dry-run fee.
In most cases, yes. Incidental damage may be covered by the Damage Waiver. For complete details on our rental policies, please refer to the Terms & Conditions outlined in the provided Rental Agreement.
Yes. The customer is responsible for all toll charges assessed during delivery and pickup.
Toll charges are commonly assessed in the NYC metro area. Please contact us with any questions.
You may use the equipment for up to eight (8) hours through 10 AM on the following business day. If the equipment is delivered at 10 AM on a Friday, you may use the equipment until 10 AM on the following Monday.
If you use the equipment for more than one (1) 8-hour shift, you will be charged for two (2) days of use.
Yes, in most cases we are able to deliver equipment the next day. Please do keep in mind that early morning delivery times fill up quickly and may not be available.
In some cases, if the equipment is available, and trucks are available, we can deliver the same day. If necessary, an outside hauler may be used, but normal delivery rates do not apply.
One Day Rental = One (1) 8-hour shift over a 24 hour period
One Week Rental = Five (5) 8-hour shifts over a seven day period
One Month Rental = Twenty (20) 8-hour shifts over a 28 day period
No. The equipment is delivered with a full fuel tank. If refueling is necessary, it is your responsibility to refuel the equipment, otherwise, you will be charged a refueling fee.
We always do our best to deliver equipment at the pre-arranged time; however, due to traffic conditions, and other unforeseen circumstances, we do not guarantee delivery time.
If the equipment is delivered outside of a four-hour delivery window, please call us. If you have a specific time that the equipment must be delivered, please notify us in advance. Additional charges may apply.
The website prices are determined by calculating the median price from a sample of our nationwide suppliers. Prices vary by market and are based on availability for the particular item.
Our website prices generally reflect a lead-time of seven days for delivery; prices will be higher for urgent or last minute deliveries. We always do our best to offer the lowest price available in every market. Please contact your Rental Expert for a quote.
No. The listed rental price does not include pickup and delivery charges or required taxes and service fees. The Damage Waiver is also additional.
The rental prices listed are samples based on major metro areas. We provide service in more than 500 metro areas, so the final rental price will vary due to availability and market pricing. Please call or email us for an exact quote.