1. BigRentz
  2. Privacy Policy

Privacy Policy

[Updated Jan 21, 2020]

This privacy policy discloses the privacy practices for (www.BigRentz.com). This privacy policy applies solely to information collected by this website. It will notify you of the following:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

Information we collect

In the course of business, we collect the following information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly with a particular consumer or device (“personal information”).  In particular, BigRentz, Inc., through its website, bigrentz.com, has collected the following categories of personal information from its consumers in the past twelve (12) months:

  1. Identifiers (e.g., real name, postal address, unique personal identifier, IP address, email address, account name, Social Security number, driver’s license number, passport number or other similar identifiers);
  2. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) (e.g., name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information or health insurance information). Note that there is overlap between this category and other categories;
  3. Commercial information (e.g., records of personal property, products or service purchased, obtained or considered, or other purchasing or consuming histories or tendencies);
  4. Internet or other similar network activity (e.g., browsing history, search history, information on a consumer’s interaction with a website, application or advertisement);
  5. Geolocation data (e.g. physical location or movements);

Personal information does not include:

  • Publicly available information from government records;
  • Deidentified or aggregated consumer information;
  • Information outside the scope of the California Consumer Privacy Act (“CCPA”).

We obtain the above categories from the following sources:

  • Information we have received directly from you from forms you complete, products and services you purchase, or other direct communications, including email;
  • Indirectly from you (e.g., observing your actions on our website).

How we use personal information

Most of the information we collect is provided by you on our order form, which is used for billing purposes and to fulfill your rental requests. If we have trouble processing an order, we’ll also use this information to contact you.

We may use or disclose the personal information we collect for one or more the following business purposes.

  • To fulfill or meet the reason you provided the information. For example, to respond to inquiries about our products and services.
  • To provide, support, personalize, and develop our website, products and services.
  • To create, maintain, customize, and secure your account with us.
  • To process your requests, purchases, transactions and payments and to prevent transactional fraud.
  • To deliver content and product service offerings relevant to your interests, including targeted offers via email (with your consent where required by law).
  • To help maintain the safety, security and integrity of our website, products, and services, databases and other technology assets, and businesses.
  • To respond to law enforcement requests as required by applicable law, court order, or governmental regulations,
  • As described to you when collecting your personal information or as otherwise set forth in the CCPA.
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of BigRentz, Inc.’s assets, in which personal information held by BigRentz, Inc. about our website users and customers is among the assets transferred.

Sharing personal information

BigRentz, Inc. may share your personal information with a third party for a business purpose, including without limitation advertising and marketing on our website and elsewhere based on users’ online activities over time and across different sites, services and devices.  We also will share your personal information with third parties outside of our organization as necessary to fulfill your requests, e.g., to fulfill orders.

We share your personal information with the following categories of third parties:

  • Service providers.
  • Data aggregators.

Examples of sharing personal information

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies are not permitted to retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

BigRentz, Inc does not share personal information with third parties for their own direct marketing purposes without your prior consent.

Sale of personal information

We do not sell personal information to third parties.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can also do the following at any time by contacting us via the email address or phone number above:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Request that we delete any data we have about you.
  • Express any concern you have about our use of your data.

These rights vary depending on where you reside, but we will make reasonable efforts to honor your request, even if your country or state does not require us to do so.

California Privacy Rights

California law provides consumers who are California residents with specific rights regarding their personal information.  This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that BigRentz, Inc. disclose certain information to you about our collection and use of your personal information over the past 12 months.  Upon receipt of a verified request, we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of source for the person information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information
  • The specific pieces of personal information we collected about you (also called a data portability request).
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
  • Sales, identifying the personal information categories that each category of recipient purchased; and
  • Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights

You have the right to request that BigRentz, Inc. delete any of your personal information that we collected from you and retained, subject to certain exceptions.  Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us, or our service providers, to:

  1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  3. Debug products to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act.
  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
  7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  8. Comply with a legal obligation.
  9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Exercising Access, Data Portability, and Deletion Rights.

To exercise the rights described above, please submit a verifiable consumer request to us by either:

Only you, or a person that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information.  You may also make a verifiable consumer request on behalf of your minor child.

We will require an authorized representative making a request on your behalf to provide a valid power of attorney, the requester’s valid government issued identification, and the authorized agent’s valid government issued identification.

You may only make a verifiable consumer request twice in a 12-month period.  The consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail to allow us to properly understand, evaluate, and respond to it.

While you are not required to create an account with us to make a request, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information about that specific account.

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt.  If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

Any response we provide will only cover the 12-month period preceding our receipt of the verifiable consumer request.  If applicable, the response will also explain the reasons we cannot comply with a request.  For data portability requests, we will select a format to provide you personal information that is readily useable and should allow you to transmit the information from one entity to another without hindrance.

If you choose to exercise your rights, we won’t deny you goods or services, charge you different prices, provide different quality of services unless those differences are related to your information, or suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

BigRentz, Inc. may refuse a consumer request or charge a reasonable fee to comply with a request if it determines that a request is manifestly unfounded or excessive.  If BigRentz, Inc. makes this determination, it will promptly notify you in writing along with the reason for its decision.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.


We use “cookies” on our website.  A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site.  Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.  Usage of a cookie is in no way linked to any personally identifiable information on our site.

Surveys and Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.


Our Privacy Policy may change from time to time and all updates will be posted on this page.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (888) 325-5172 or via email at Support@BigRentz.com.