Hassle-Free Rental Logistics for This National Material-Handling Company

boxes and pallets in a warehouse

Introduction

We spoke with Nina S., the Regional Project Manager of a national material-handling company based out of Canton, Massachusetts. She took time to tell us about her positive experience partnering with BigRentz.

Rental Logistics

Nina is responsible for procuring equipment rentals for 4-8 different locations every month, and she rents only from BigRentz. When asked why, she responded, “You do all the work. I talk to one person and BigRentz communicates with the supplier, coordinates the delivery and pickup, and keeps me updated at every step.”

Prior to moving into her current role, Nina had no experience renting aerial and material handling equipment. She commented, “Thankfully for BigRentz, I don’t need to have the technical knowledge about scissor lifts and forklifts, as they provide me with the proper equipment needed to get the job done. All I have to do is call you guys and you handle it all for me. And if there’s an issue and a technician needs to come out, you take care of that, too. You make me look good in front of my customers.”

inventory stacked in a warehouse

Customer Service

Regarding her communication with BigRentz, she commented, “It feels like you value me as a priority because you respond quickly to everything. The feedback you provide is great. I get an email back within five minutes and a call back within twenty minutes.”

What Does This Mean for Your Company?

If you’re in a similar situation and your company serves customers all over the country, then BigRentz can handle your rental logistics, too!

warehouse forklift in a warehouse with stacks of material

In addition to providing you with all equipment rentals in one phone call, we communicate with you every step of the way through email and text message notifications—so you know when your order is confirmed, when your rental arrives on site, when it’s scheduled to be picked up, and if anything changes about your order. You can also manage your account online by extending or terminating your existing rental orders through our online customer portal. Our Rental Logistics Experts provide the superior customer service you need so that you can focus your energy on your other priorities.

About BigRentz

BigRentz is the nation’s largest equipment rental network. With over 8,500 locations nationwide, we have what you need when and where you’ll need it—making us your single source for all your rental needs.

BigRentz has been recognized for its success in numerous publications, including Entrepreneur Magazine, Inc. 5000, OC Business Journal, and OC Register.

Take the next step. Call (888) 325-5172 to learn more.
 
Since first partnering with BigRentz in November 2014:
 

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