Benchmarking to ensure we outperform on core service metrics
60+ Quality Control Codes
And 40+ standard workflows that track issue types, SLAs, and resolutions
What Our Customers Say
Real Reviews.Real Results.
"It just works."
Director of Procurement
National Contractor
"BigRentz makes my life easier. No calling around, no hold time, no stress."
Project Manager
Commercial GC
"The BigRentz+ team is on it. We’ve never had better communication or support from a rental partner."
Director of Ops
Multi-State FM Group
"I used to get three quotes every time. Now I get one. BigRentz finds the best rate and I’m done."
Project Manager
Residential Builder
The Numbers Don’t Lie
CSAT and NPS Scores We’re Proud Of
Customer Satisfaction (CSAT) and Net Promoter Score (NPS) are key performance indicators for how happy and loyal our customers are. CSAT measures satisfaction on a 5-point scale after each rental. NPS gauges how likely customers are to recommend BigRentz to others on a 0–10 scale.
Customer Satisfaction (CSAT), Year-to-Date:
Marketplace: 4.1/5
BigRentz+: 4.9/5
Net Promoter Score (NPS):
BigRentz+: 44
NPS scores above 40 are considered excellent and rare in the construction equipment rental space, where most companies average between 20–30.
These scores are based on thousands of completed rentals. We don’t just measure success, we operate it.
📰 Featured in: Construction Executive | Equipment World | Rental Pulse
Still not sure?
Test Us Yourself
Whether you’re booking a one-day scissor lift rental, building a data center, using telehandlers and dumpsters on a roofing job, using an operated crane replacing a commercial HVAC, or using a versa-lift for battery factory project, BigRentz delivers real value you can measure.
Our average time to book a rental online is under one minute, nearly instant compared to the multi-step process used by traditional rental providers, who often require calls, manual quotes, or supplier onboarding. And our nationwide network puts 90% of the U.S. within a 30-minute drive of inventory.
On average, it takes under one minute to place an online rental order.
How does your pricing compare to others?
We provide upfront all-in pricingincluding hauling, fuel, and feessaving customers an average of 20% or more versus traditional vendors.
What happens if something goes wrong?
We maintain99% uptime, 99% on-time delivery, and use 60+ QC codes to track and resolve service issues. Our support team is available 24/7 for BigRentz+ customers.