See how BigRentz delivers on reliability, service, and support. No paid endorsements. No cherry-picked reviews.
Just the unfiltered truth about our platform and people.
When you rent with BigRentz, you’re backed by real accountability.
Our Total Quality Management (TQM) program ensures consistent results across all projects, whether you’re a small contractor or an enterprise client.
Learn more about us:
On-time delivery performance
Platform uptime
2015 Certified Quality Management System
Benchmarking to ensure we outperform on core service metrics
And 40+ standard workflows that track issue types, SLAs, and resolutions
Customer Satisfaction (CSAT) and Net Promoter Score (NPS) are key performance indicators for how happy and loyal our customers are. CSAT measures satisfaction on a 5-point scale after each rental. NPS gauges how likely customers are to recommend BigRentz to others on a 0–10 scale.
Customer Satisfaction (CSAT), Year-to-Date:
Net Promoter Score (NPS):
NPS scores above 40 are considered excellent and rare in the construction equipment rental space, where most companies average between 20–30.
These scores are based on thousands of completed rentals. We don’t just measure success, we operate it.
📰 Featured in: Construction Executive | Equipment World | Rental Pulse
Whether you’re booking a one-day scissor lift rental, building a data center, using telehandlers and dumpsters on a roofing job, using an operated crane replacing a commercial HVAC, or using a versa-lift for battery factory project, BigRentz delivers real value you can measure.
Our average time to book a rental online is under one minute, nearly instant compared to the multi-step process used by traditional rental providers, who often require calls, manual quotes, or supplier onboarding. And our nationwide network puts 90% of the U.S. within a 30-minute drive of inventory.
On average, it takes under one minute to place an online rental order.
We provide upfront all-in pricing including hauling, fuel, and fees saving customers an average of 20% or more versus traditional vendors.
We maintain 99% uptime, 99% on-time delivery, and use 60+ QC codes to track and resolve service issues. Our support team is available 24/7 for BigRentz+ customers.
